Frequently Asked Questions
Shipping
When will my order ship?
Thank you for your order! Orders are handmade and made to order in the order in which they are received. Processing times can be found at the top of the website. Your order will be lovingly made and shipped within that time frame. When it ships, you will receive an email with tracking info. If you need additional help with your order, please use this link (Contact Us – Hunny Pot Pup) and we'd be happy to assit you further.
Where do you ship to?
US and Canada
Can I change my shipping address?
Yes! Please visit our Contact Us page (link-Contact Us – Hunny Pot Pup) and fill out your info and we will update your address accordingly.
Placing an order
I haven't received a confirmation email?
Thank you for your order! You should receieve an email with the confirmation and receipt of your purchase within a few minutes after placing your order. Please check your spam mail as well. If you don't see it, please reach out on our contact us page (Contact Us – Hunny Pot Pup) and we'd be happy to re-send the email.
What size should I get for my dog?
Please refer to our sizing guide (Sizing Guide – Hunny Pot Pup) to help select your size. We recommend measuring your dogs neck for best fit. For further assistance, direct message our IG with a pic of your pup and your question. You can also reach out to me on our Contact Us page (Contact Us – Hunny Pot Pup) and I'd be happy to help!
Do you make custom sizes?
Yes! Please email me (Contact Us – Hunny Pot Pup) to discuss before placing your order. Select the closest size to what you need and add to your cart. At checkout there will be a notes box. Please write in the notes box the measurements you need. For example- if your pups neck is 24", you would choose a Large Scrunchiedana, add it to your cart, and write in the notes box "need 24 inches".
Can I place a custom order?
Please reach out on our Contact Us page (Contact Us – Hunny Pot Pup) to discuss custom orders.
Refund Policy & Cancellations
Can I change or cancel my order?
To change your order, please fill out the Contact Us form (link- Contact Us – Hunny Pot Pup). Note that changes such as sizes, patterns, etc may not be possible.
Because our products are handmade with love and made to order, we cannot accept returns or exchanges. Please reach out with any issues and we'll try and make it right!
Orders may only be canceled if the items have not started being made. If your order is already being made, they cannot be canceled as the items are handmade to order.
Because our products are handmade with love and made to order, we cannot accept returns or exchanges. Please reach out with any issues and we'll try and make it right!
Orders may only be canceled if the items have not started being made. If your order is already being made, they cannot be canceled as the items are handmade to order.
Care
How can I wash my Scrunchiedana?
We recommend handwashing our Scrunchiedana's if possible. Machine wash on gentle cycle and tumble dry low or air dry. Iron on cotton setting to release wrinkles.
Subscriptions
Can I be notified for launches and restocks?
Join our text group! Text "TEXTHPP"to (844)-410-2710 to receive alerts on launches and restocks. You can also follow us on Instagram and set reminders from my stories and posts. I announce all launches/restocks/shop updates on my Instagram.
Oops, your search did not match any FAQs